Jr. Customer Success

Key Responsibilities:

• Customer Onboarding: Assist in onboarding new customers, ensuring a seamless transition into using our products or services.
• Customer Support: Handle customer inquiries via email, phone, or chat, providing prompt and effective resolutions.
• Product Training: Gain in-depth knowledge of our products or services to guide customers on how to achieve their goals.
• Customer Engagement: Engage proactively with customers to collect feedback, understand objectives, and enhance their overall experience.
• Account Management: Work with Senior Customer Success Representatives and Account Managers to track customer health, maintain accounts, and identify upsell or cross-sell opportunities.
• Documentation: Record and maintain accurate data of customer interactions, issues, and feedback in the CRM system.
• Customer Education: Support the creation and delivery of educational materials, tutorials, or webinars to maximize product usage.
• Feedback Loop: Communicate customer insights and feedback to cross-functional teams such as Product Development and Sales for continuous improvement.

Qualifications:

• Bachelor's degree in a relevant field preferred
• Excellent written and verbal communication skills
• Strong customer focus and passion for providing outstanding service
• Quick learner with the ability to adapt to new technologies and tools
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent organizational skills and attention to detail
• Collaborative team player with a proactive attitude
• Prior experience in customer service or support is an advantage

Skills Required
Hubspot, Zoho, Sales Force, Microsoft Office, Lms, Crm