Customer Care - Team Leader

Role Responsibilities:

1. Manage and oversee daily activities of the customer care team.
2. Motivate and train team members to achieve targets.
3. Conduct performance reviews and provide constructive feedback.
4. Foster a positive and collaborative team environment.

Key Deliverables:

1. Achieve customer service targets and KPIs.
2. Ensure high team productivity and morale.
3. Enhance customer satisfaction through effective issue resolution.
4. Drive continuous improvement in team operations.

Skills Required
Training & Development, Communication Skills, Team Management, Customer Retention