Wirless Network Engineer - TAC

Hi,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Technical Support Engineer – L3 Engineer

Job Location : Chennai

Shift : Night shift

The client is a leading manufacturer of quality networking products. We are currently expanding our Technical Support team and looking for a Technical Support Engineer to support customers of our commercial products .

General Summary :

The candidate must be technical oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, security appliances, switches, and network storage and wireless products. The person will be providing 3rd tier escalation support to our call centers as well as working hands-on with various products to reproduce, test and validate product functionality.

Principal Duties and Responsibilities :

1) Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices.

2) Replicate customer reported issues to provide validation of defects to engineering.

3) Participate in product testing to assist in the new product release process.

4) Review / validate internal documents and knowledge articles for internal and public dissemination.

5) Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.

6) Develop and conduct technical training to support staff and / or client partners.

7) Up to 10% travelling time to provide field support.

Requirements :

BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with client Products at high level.

2) CCNA certified or equivalent experience in networking.

3) Must demonstrate understanding of network topologies, as well as network implementation and design.

4) Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.

5) Must have in-depth knowledge of network and routing protocols.

6) Must have experience with MS-Window / Linux networking applications.

7) Candidate must have excellent communication and presentation skills, both oral and written.

8) Must have excellent analytical, organizational, prioritization, and time management skills.