We are searching for a candidate with 1-3 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your client's growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption.
Roles And Responsibilities
- Identify customers needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client'' problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customer's unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product's improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.
Must have
- Any graduate with 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Willingness to work on the night shift.
- Passion towards an amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge of common apps and technologies in a professional environment.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organisational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
- Candidates must be willing to work from the office for one week, twice a year, based on team requirements.
Workspace requirements
- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
Note
Shortlisted candidates for this role will be considered for one of the following positions:
- Client Account Manager
- Product Expert
Importance notice for all candidates.
Please note that attendance for the walk-in is by prior registration only. To ensure a smooth and efficient interview process, only candidates who have registered in advance will be permitted to participate. We regret that we will not be able to accommodate unregistered walk-in candidates.
About Us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
Skills Required
Technical Customer Support, Documentation Skills
