Technical Operations Area Manager Coimbatore

• Provide on-site technical interventions including installation training repair and maintenance to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales while managing billing invoicing and accounts receivable related to routine service activities.
• Oversee personal inventory including spare parts and tools ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports CRM software and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
• Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
• Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
• Reseller coordination - Inventory & Spares distribution TAT management

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1