Position Name: DevOps Support Engineer Location: Bengaluru (Onsite Position) -Working Shift: Will be assigned between 6:00 AM - 12:00 AM based on the requirement HC - 6 Contract duration 6 month with Devloit with renewable Candidate must have at least 2 years of Salesforce and Copado experience. We are looking for immediate joiners. Key Responsibilities ● Manage case queues in accordance to customer agreements. ● Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform. ● Understand and advocate for customer needs. ● Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems. ● Manage customers' expectations and experience in a way that results in high customer satisfaction. ● Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. ● Create knowledge base materials dedicated towards operational efficiency. ● Research, document, and escalate cases according to procedure. ● Actively participate in job-related training and assist with the design and delivery of product and other technical training. ● Review support cases for technical and troubleshooting accuracy. ● Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive.
Copado Engineer • Raipur, Chhattisgarh, IN
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