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Formula Group
Destination ConsultantFormula Group • Kollam, IN
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Destination Consultant

Destination Consultant

Formula Group • Kollam, IN
28 days ago
Job description

Role Overview

The Destination Consultant serves as the primary point of contact for relocating employees (client) moving to a new destination, guiding them through every stage of the relocation journey — from initial orientation to fully settling into their new home and community. This role requires a strong blend of empathy, coordination, and service delivery to ensure a smooth, positive experience for the client and their family.


Key Responsibilities

  • Client Engagement: Connect with the relocating employee (client) at the outset of the assignment to understand their needs, preferences, and family requirements.
  • Orientation Tour: Plan and conduct orientation tours to familiarize them with the destination city, neighborhoods, amenities, and essential services.
  • Home Finding: Support the client in identifying and securing suitable housing options aligned with their preferences and budget.
  • School Search: Assist clients with children in identifying and enrolling in appropriate schools.
  • Settling-In Support: Provide ongoing assistance to help the client and their family settle into their new environment — covering essentials like utilities, local registrations, and community orientation.
  • Realtor Coordination: Liaise with realtors to schedule and coordinate property viewings and appointments.
  • Lease Management: Manage lease negotiation, documentation, and signing on behalf of or alongside the client.
  • Stakeholder Communication: Maintain consistent, professional communication via email and phone with clients, realtors, corporate partners, and internal teams.
  • Technology Utilization: Use the company's technology platform to manage and document service delivery throughout the assignment lifecycle.

Skills & Competencies

  • Empathy towards clients and sensitivity to relocation challenges
  • Solution-oriented mindset with strong problem-solving ability
  • Ownership and accountability for end-to-end service delivery
  • Ability to make quick, well-reasoned decisions under pressure
  • Strong team collaboration skills
  • Excellent interpersonal skills to build relationships and manage diverse stakeholders
  • Strong oral and written communication skills
  • Customer-centric approach with a focus on service excellence


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Destination Consultant • Kollam, IN

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