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Hidesign Hotels - The Promenade and Le Dupleix
Front Office ManagerHidesign Hotels - The Promenade and Le Dupleix • Kottayam, IN
Front Office Manager

Front Office Manager

Hidesign Hotels - The Promenade and Le Dupleix • Kottayam, IN
3 days ago
Job description

About the Role

We are looking for an experienced and guest-focused Front Office Manager to lead the Front Office operations at The Promenade & Le Dupleix. The ideal candidate will be responsible for ensuring exceptional guest experiences, efficient front office operations, and strong team performance while maintaining the service standards of our properties.


Key Responsibilities

  • Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk and Guest Relations.
  • Ensure smooth check-in, check-out, room allocation and billing processes.
  • Lead, train and motivate the Front Office team to deliver exceptional guest service.
  • Handle guest feedback, complaints and special requests professionally and ensure timely resolution.
  • Coordinate closely with Housekeeping, F&B, Engineering, Reservations and other departments for seamless hotel operations.
  • Monitor room inventory, occupancy, VIP arrivals, group movements and special occasions.
  • Maintain high standards of guest interaction, grooming and service delivery.
  • Monitor departmental performance, SOP compliance and operational procedures.
  • Prepare and review Front Office reports, MIS and other operational documentation.
  • Drive guest satisfaction, upselling opportunities and revenue enhancement initiatives.
  • Ensure compliance with hotel policies, safety standards and statutory requirements.


Candidate Profile

  • 5–8 years of relevant experience in Front Office/Rooms Division, with preferably 2+ years in a managerial/supervisory role.
  • Experience with a reputed hotel chain, preferably in luxury/upscale hospitality.
  • Strong communication, leadership and interpersonal skills.
  • Excellent guest-handling and problem-solving abilities.
  • Good knowledge of PMS and Front Office operations.
  • Strong operational acumen with a customer-centric approach.
  • Ability to work effectively in a fast-paced hospitality environment.


Join The Promenade & Le Dupleix and be part of a team committed to delivering distinctive luxury hospitality and memorable guest experiences in Puducherry.


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Front Office Manager • Kottayam, IN

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