Department: IT Service Management
Reports To: Director of Service Management
Job Summary
The Service Manager will lead and optimise the end-to-end delivery of IT services in alignment with ITIL best practices while also acting as a strategic partner to internal and external customers. This role blends traditional IT service management with customer success principles—ensuring service reliability, high customer satisfaction, proactive engagement, and continuous value delivery.
Key Responsibilities
Service Management
Customer Success
Qualifications
Preferred Skills
Success Metrics
Service Delivery Manager • Nagpur, IN
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