Banking Process Associate

Be able to read and interpret remittance documentation accurately.

Be comfortable using Microsoft Excel for data updates and record maintenance.

Demonstrate excellent attention to detail.

Possess strong data-entry capabilities with a focus on accuracy.

Key Performance Expectations

Typing accuracy is a critical success factor for the role.

Expected productivity benchmark:

Approximately 20,000 keystrokes per day

Typing speed requirement:

30-35 words per minute

Quality and accuracy are prioritized over speed, especially during the learning phase.

No formal productivity targets are assigned during the training period.

Training & Onboarding

New hires will undergo 2 to 3 weeks of structured training.

Training will focus on:

Process understanding

Transaction validation

System navigation

Documentation review

Accuracy standards

Initial training will be conducted during the morning/general shift.

Associates will work closely with and follow guidance from Shift Leaders during onboarding.

There is no direct customer interaction in this role.

Work Schedule

Process operates 24x7.

Training will be conducted during morning shifts.

Employees will receive two weekly offs.

Weekly schedules may vary based on business requirements and operational needs.

Key Takeaways

The process supports critical banking functions including cash management, accounts receivable, and cheque processing.

Strong written communication, Excel knowledge, and typing accuracy are essential hiring criteria.

New hires will receive 2-3 weeks of training before moving into production activities.

The role is non-customer-facing and focuses primarily on transaction processing and data validation.

Productivity expectations include 20,000 keystrokes per day and a typing speed of 30-35 WPM, with quality being the primary focus.

Skills Required
Typing, Non Voice