Loan Relationship Manager

Loan Relationship Manager

About the Company

NoBroker.com is India’s first proptech unicorn, revolutionizing the real estate ecosystem by eliminating brokerage. Founded in March 2014, the platform directly connects property owners with buyers and tenants. Serving over 30+ lakh customers monthly and backed by $366 million in funding, NoBroker offers verified listings, online rental agreements, and end-to-end real estate solutions to deliver a seamless and transparent experience.

About the Role

The Primary Sales – Internal Home Loan specialist will be responsible for driving home loan sales by managing internal leads, engaging with Sales team, Customer, and ensuring a seamless journey from lead allocation to conversion and hand-off for processing. This role focuses on delivering exceptional customer experiences while achieving sales targets and supporting cross-functional teams for efficient loan fulfillment.

Responsibilities

• Lead Management & Conversion: Engage with home loan leads received through internal channels (platform, CRM, partner inputs) and convert them into loan applications.
• Customer Engagement: Contact and guide customers through the home loan journey, proactively addressing questions and clarifying product details.
• Product Knowledge & Recommendation: Understand and present various home loan products and their features to help customers choose the best solution.
• Documentation Support: Ensure accurate collection of documents and guide customers on requirements for application submission.
• Coordination with Internal Teams: Work closely with credit assessment, operations, and underwriting to support smooth application processing and minimize turnaround time.
• Customer Follow-Up: Conduct timely follow-ups with customers for missing documentation, status updates, and queries.
• Sales Targets & Reporting: Drive achievement of monthly and quarterly sales targets and maintain accurate records in the CRM.
• Customer Satisfaction: Provide exceptional service to ensure a delightful loan experience and encourage repeat/referral business.

Qualifications

• Education: Graduate in any discipline; B.Com or Finance-related degree preferred.
• Experience: Minimum 2–4 years of experience in sales, preferably in home loans, mortgage, financial services, banking, NBFC, or proptech environments. Experience with internal/home loan lead conversion is a plus.
• Technical Skills: Familiarity with CRM tools and basic sales/loan processing systems.

Required Skills

Lead Management, Customer Engagement, Product Knowledge, Documentation Support, Coordination with Internal Teams, Customer Follow-Up, Sales Targets & Reporting, Customer Satisfaction.

Preferred Skills

Experience in home loans, mortgage, financial services, banking, NBFC, or proptech environments.

Equal Opportunity Statement

NoBroker is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.