Receptionist

Queen Elizabeth’s Global Schools are an equal opportunities employer and is deeply committed to safeguarding our students, ensuring their safety and wellbeing. We expect all staff and members of our community to share this commitment and to promptly report any concerns about a student’s or community member’s safety or wellbeing. Applicants must be willing to undergo rigorous child protection screening, including checks with past employers and providing Police Clearance Certificates from all countries that the applicant has resided in.

Role: Receptionist

Location: Queen Elizabeth's School, Bilaspur, Gurugram, Haryana

The Opportunity

We are seeking a polished, highly professional, and service driven Receptionist to be the welcoming face and voice of Queen Elizabeth’s School, Gurugram. As the first point of contact for parents, guests, and staff, you will play a pivotal role in representing the school’s values

and standards from the very first interaction. Your presence at the front desk will set the tone for every visitor experience— providing a calm, courteous, and highly efficient point of entry into our school community.

In addition to managing front-of-house operations, you will play a key role in facilitating smooth day-to-day communication across departments, ensuring that information flows clearly, accurately, and with warmth. From managing visitor protocols and supporting safeguarding compliance, to coordinating communications and maintaining a professional and welcoming reception space, your attention to detail and discretion will be essential.

As a valued member of our team, you will contribute to the wider mission of Queen Elizabeth’s Global Schools, upholding the values and heritage of our founding institution, Queen Elizabeth’s School, Barnet—renowned for excellence, tradition, and community care.

If you are an exceptional communicator with a strong sense of service and a passion for creating outstanding experiences, we would be delighted to hear from you.

The Role

Front Desk Management

• Serve as the welcoming first point of contact for all parents, visitors, and staff, embodying the values and tone of the school in every interaction.
• Greet guests with warmth, poise, and efficiency, ensuring their experience reflects the school’s high standards of service and hospitality.
• Manage all incoming mail, calls, emails, and enquiries with clarity and discretion, routing communication accurately and in a timely manner.
• Maintain a pristine, organised, and polished reception area that conveys the school’s commitment to excellence, order, and care.

Executive-Level Administrative

• Support Oversee the visitor management system, ensuring full compliance with safeguarding protocols and maintaining accurate daily records.
• Assist with key administrative duties including professional filing, secure data entry, and the distribution of internal communications and notices.
• Maintain and regularly update the school’s internal contact directories and staff information systems.
• Provide logistical support for school events, leadership meetings, and parent appointments, ensuring a seamless experience for all stake holders.

Parent and Student Liaison

• Act as a trusted point of contact for parents, offering clear and courteous guidance on school procedures, calendars, and events.
• Support students with empathy and professionalism when they access reception services, ensuring needs are responded to appropriately and efficiently.
• Address parent enquiries with warmth and confidentiality, escalating matters thoughtfully and promptly where necessary.

Communication and Operational Coordination

• Serve as the central hub for internal communications, ensuring messages are conveyed accurately and delivered with urgency where required.
• Liaise across academic and operational departments to support school-wide coordination, particularly during events, peak periods, and key moments in the school calendar.
• Maintain a strong working knowledge of school events, schedules, and protocols to provide consistent and informed support to all who engage with the school.

Safeguarding, Security, and Professional Conduct

• Ensure all visitors adhere to safeguarding expectations by following check-in procedures, issuing appropriate identification, and monitoring access to school areas.
• Stay alert to any security concerns, reporting observations promptly to designated personnel and contributing to a culture of vigilance and care.
• Support the smooth running of emergency protocols, such as fire drills and lockdowns, by assisting with visitor management and accurate record-keeping.
• Maintain the highest standards of confidentiality, integrity, and professionalism in all aspects of the role.

The Person

Qualifications and Experience

• Bachelor’s Degree or equivalent; additional qualifications in administration or customer service are a plus.
• A minimum of 3 years of experience in a receptionist, front desk, or customer service role, preferably in a school or educational setting.
• Familiarity with Cambridge International Curriculum schools or international educational institutions is an advantage
• Knowledge of safeguarding and health and safety procedures is preferred.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with school management systems is desirable.

Personal Qualities

• Strong interpersonal skills with a friendly and approachable demeanour.
• Well-organized, with the ability to multitask and prioritize tasks in a fast-paced environment.