Customer Support Specialist

Job Description

Customer Support Associate Location: India (Remote) Experience: 1–3 years Employment Type: Full-time About the Role Hyre is recruiting for a Customer Support Associate on behalf of one of our clients. We are looking for someone who is customer-focused, responsive, and comfortable communicating clearly through email and chat. You will be responsible for helping customers with questions, resolving issues efficiently, and ensuring they have a positive experience throughout every interaction. This is a fully remote role based in India. What You'll Do Respond to customer inquiries through email and live chat Understand customer issues and provide clear, accurate solutions Troubleshoot common problems and escalate more complex cases when necessary Follow up with customers to ensure issues are fully resolved Maintain accurate records of customer conversations and support activity Work closely with internal teams to identify recurring customer issues Help improve support processes, FAQs, and internal documentation Deliver a consistently professional and helpful customer experience What We're Looking For 1–3 years of experience in customer support, customer service, or a similar role Strong written English communication skills Experience handling customers through email and chat Ability to communicate clearly, professionally, and empathetically Strong problem-solving skills and attention to detail Comfortable working independently in a remote environment Able to manage multiple customer conversations and priorities Familiarity with customer support or ticketing platforms is a plus Why Apply Fully remote role based in India Opportunity to work with an international team Work in a fast-paced and growing environment Opportunity to develop your customer support and communication skills Hyre is managing the recruitment process for this position on behalf of our client.