Sr. Manager – Sales

Role Overview “Empowering brands to drive retention and revenue by owning their post-purchase experience”. We believe in offering more than just a service, we provide affirmation, built on the belief that if you “Own your data, you own your customer.” Our Purpose With over two decades of domain expertise and a combined experience of 55 years, the founders of ShipDelight possess unparalleled insight into the challenges that arise from incomplete integration between e-commerce and logistics. This profound understanding enables us to develop comprehensive solutions that address the root issues, ensuring seamless operations and optimal performance for our clients. Our Mission: To lead a logistics revolution powered by smart technology for modern Bharat. Role Purpose Reporting to the Director, the Sr. Manager – Sales (4PL / Last-Mile) will drive growth of ShipDelight’s core logistics services by acquiring, developing, and retaining D2C and enterprise clients who rely on reliable delivery solutions. This role ensures revenue growth by strengthening ShipDelight’s position as a trusted logistics aggregation and delivery partner. Key Expectation Responsible → Runs the processes and is measured on KPIs. Accountable → Ultimately answerable ("the owner"). Consulted → Provides inputs, expertise to team/partner functions. Informed → Areas to be kept informed on. Responsible Drive new client acquisition in apparel, lifestyle, personal care and other categories. Manage enterprise accounts for 4PL services. Deliver on monthly revenue and AWB targets. Recruit, interview and hire prospective team members. Accountable Quality of sales pipeline & forecasting. Quarterly topline revenue for logistics business. Managing client relationships at senior levels. Develop a high-performing team culture. Consulted Work with Ops on SLA improvements. Partner with Finance on pricing models. Collaborate with Product for value-added service bundles. Informed Be informed of changes at a platform level. Be informed of industry trends, policy changes and competitor moves. Key Competencies Knowledge Essential: 4PL/last-mile ecosystem. Courier partner SLAs. D2C logistics pain points. Desirable: Familiarity with SaaS-enabled logistics solutions. Skills Essential: Solution selling. Account planning. Commercial negotiation. Desirable: Exposure to consultative/enterprise sales frameworks. Traits Essential: Client-first. Performance-driven. Strong ownership. Desirable: Ability to coach and mentor sales teams. Collaborative approach. Education Essential: 6+ years in logistics/4PL/e-commerce business development with a proven track record in scaling revenue via enterprise client relationships. Desirable: Experience in tech-enabled logistics firms or SaaS + logistics models. MBA/PGDM preferred.