AO&CS Online Drive

IndiGo is looking for dynamic, customer-focused individuals to join our team as an Officer - Airport Operations and Customer Services (AO&CS). In this role, you'll ensure safe, secure, and on-time airport operations while delivering exceptional service to our passengers. If you're passionate about aviation, thrive in a fast-paced environment, and are comfortable with rotational shifts, this is your opportunity to contribute to IndiGo's commitment to operational excellence.

Responsibilities

Officer AO&CS (Terminal Services):

• Reservations & Ticketing:
• Make reservations across the counter.
• Sell flight tickets.
• Remit cash to the concerned department.
• Answer customer queries efficiently over the telephone.
• Departures:
• Attend pre-flight and post-flight briefings.
• Set up check-in counters.
• Screen checked-in baggage according to procedures.
• Maintain high-quality check-in procedures.
• Assist customers with special requests, ensuring a smooth departure experience.
• Arrivals:
• Assist customers with special requests upon arrival.
• Provide support to customers with mishandled or damaged baggage and prepare all necessary reports.
• Coordinate with the baggage vendor for damaged bags.
• Follow up with en-route stations regarding lost baggage.
• Post-Flight Departure:
• File all necessary flight papers accurately and promptly.

Skills

• Strong customer service skills and a patient, helpful demeanor.
• Excellent communication and interpersonal skills for interacting with passengers and colleagues.
• Ability to handle cash transactions and manage reservations accurately.
• High attention to detail for documentation and adherence to procedures.
• Strong problem-solving skills to address customer issues effectively.
• Ability to work efficiently in a fast-paced, dynamic airport environment.
• Willingness to learn and adapt to new procedures and technologies.

Qualifications

• Graduation is mandatory (for freshers).
• No visible tattoos allowed.
• Flexibility to work in rotational shifts, including night shifts.
• Rotational weekly offs.
• A valid passport is mandatory.

Skills Required
Documentation, Terminal Services, Interpersonal Skills, Problem-solving, Ticketing, Customer Service