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Front Office ExecutiveSimpliwork • Udaipur, IN
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Front Office Executive

Front Office Executive

Simpliwork • Udaipur, IN
17 days ago
Job description

Department: Customer Success

Designation: Front Office Executive

Location: Bangalore

Reporting To: Senior Manager - Customer Success


Role & Responsibilities:

  • Manage all aspects of day-to-day service delivery during working hours.
  • Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
  • Ensure immediate response to all priority calls and follow the defined escalation process.
  • Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
  • Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client’s corporate image.
  • Ensure site personnel are notified promptly upon guests’ arrival.
  • Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards; follow up for timely return with relevant stakeholders.
  • Ensure visitor admission is properly authorized and maintain accurate visitor records/logbooks.
  • Assist visitors with special needs, including those with disabilities, to ensure a comfortable experience.
  • Ensure cleanliness and presentation of the lobby, lifts, and other public areas.
  • Handle client and visitor complaints, feedback, and related issues; communicate to the next level as per the escalation matrix.
  • Manage and support soft services tasks as per operational requirements.


Skillset required:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a professional demeanour.
  • Good problem-solving and decision-making abilities.
  • Quick learner with the ability to work independently and stay self-motivated.
  • Confident in interacting with and presenting to clients.
  • Hands-on experience in visitor and front office management.
  • Working knowledge of facility/office management processes.
  • Knowledge of parking management and visitor management systems (preferred).


Experience (Years) required:

2+ Years of work experience


Qualification:

Graduate/ Hotel Management Graduate

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Front Office Executive • Udaipur, IN

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