Customer Support Executive - International Healthcare

At PineQ Lab Technology, we are looking for empathetic and clear-spoken professionals to join our Non-Emergency Medical Transportation (NEMT) team. In this role, you aren't just answering phones, but you are ensuring patients get to their life-critical medical appointments on time. Your Impact: As a Customer Support Executive, you will be the bridge between patients and their healthcare providers. Your day-to-day will involve: ● Coordinating Care: Handling inbound and outbound calls to schedule and confirm medical rides. ● Problem Solving: Resolving real-time logistics issues for patients and transport partners. ● Precise Documentation: Maintaining high-accuracy logs of all interactions in a fast-paced environment. What are we looking for? ● Communication: Fluent and clear English (B2/C1 level). ● Experience: At least 6+ months in an International BPO environment. ● Education: Graduate or undergraduate candidates are welcome. ● Mindset: You are empathetic, patient-focused, and can keep a cool head during high call volumes. The Logistics: ● Salary: As per industry standards ● Work Week: 5.5 days. ● Cabs: During odd hours ● Shifts: Rotational. (24*7) ● Location: Mansarovar, Jaipur Benefits: ● Growth: A fast-paced, professional environment with structured career paths. ● Purpose: The chance to make a tangible difference in global healthcare access. ● Support: Comprehensive professional training to ensure your success. NOTE: Apply only if you are from Jaipur and can join our team within 2 days. Interested? If you are a patient-focused communicator ready to take the next step in your career, we want to hear from you! Apply at: khushi.agarwal@pineqlab.com