Client Relationship Manager

Job Description

Katha is hiring: Client Relationship Manager Location: Kochi (Hybrid) Type: Full-time | Permanent SEND YOUR RESUMES TO : hr@katha.today Katha Ads is a fast-growing marketing-tech startup helping brands connect with audiences through smart, story-led, and performance-driven advertising. Our platform engages over 100,000 users and has powered campaigns for leading brands such as Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp. We are one of the fastest-growing bootstrapped startups in the space, with 3x year-on-year revenue growth and ambitious plans to expand across India and globally. We operate lean, move fast, and value ownership over hierarchy. We're looking for a Client Relationship Manager to own client success, retention, and growth. This is a high-ownership, client-facing role for someone who communicates confidently, thinks strategically, and drives outcomes. What you'll do Own assigned client accounts from onboarding to reporting, renewals, and growth. Build strong, long-term client relationships through proactive communication. Understand client goals and recommend high-impact advertising solutions. Drive account growth through renewals, upselling, and expansion opportunities. Translate client briefs into actionable plans for internal teams. Monitor campaign performance and optimize for better results and ROI. Lead client communication, including escalations and issue resolution. Work closely with the sales team to ensure smooth client handovers and aligned expectations. Coordinate with internal teams while owning timelines and delivery. Maintain accurate documentation of client requirements and decisions. Travel for client meetings when required. Who we're looking for 2+ years of experience in client servicing, account management, brand management, or marketing. Excellent communication skills in Malayalam and English (written and verbal). Strong ownership mindset with the ability to work independently. Comfortable managing client calls, follow-ups, and escalations. Data-driven and outcome-oriented. Ability to understand business goals and recommend strategic solutions. Prior experience as a Brand or Marketing Manager is a plus. Strong interest in marketing and advertising. Based in or around Calicut for periodic in-person meetings. Own laptop and reliable internet connection. This role is NOT for you if You prefer non-client-facing work. You avoid ownership or difficult conversations. You rely on instructions instead of taking initiative. You struggle with follow-ups, communication, or accountability. What we offer Competitive salary with performance-based and quarterly bonuses. Health insurance and Provident Fund. Paid time off and paid sick leave. Cell phone reimbursement. Hybrid work setup. High ownership, fast learning, and the opportunity to make a real impact in a rapidly scaling startup.