Client Relationship Director

Our Client: Client operates in the healthtech or remote health monitoring industry. It specializes in providing contactless health monitoring solutions using AI-powered sensors to track vital signs like heart rate, respiration, and sleep patterns. Their technology is often used in hospitals and home care settings for continuous, real-time health monitoring and early detection of medical conditions. Job Title: Key Account Manager Education: Bachelor's degree in business or a related field Experience: 3-5 yrs of account management or sales experience. Location: Delhi Reporting to: Head of Operations Role and Responsibilities: - Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Act as the main point of contact for key accounts, addressing any queries or concerns promptly and effectively. - Revenue Generation and Account Development: Drive revenue growth within key accounts through effective sales strategies and initiatives, Identify opportunities to upsell or cross-sell products/services to existing clients. Conceptualize, Design and execute on-ground promotional activities, such as events, trade shows, and product demonstrations, to drive brand awareness and engagement. - Negotiation and Contract Management: Manage contract negotiations, renewals and amendments, negotiating terms as necessary to maximize value for both parties, Ensure compliance with contractual obligations and service level agreements. - Problem Resolution: Proactively identify and address any issues or concerns raised by key clients, working closely with relevant departments to find timely solutions. - Stakeholder Management: Effectively identifying and engaging key stakeholders both External and Internal, Share insights and feedback from key clients to inform product/service enhancements and business strategies. Requirement: - Bachelor’s degree in Marketing, Business, or a related field. - 3-5 yrs of account management or sales experience. - Experience in working with hospitals and healthcare preferred. - Strong analytical and problem-solving skills. - Exceptional communication and interpersonal skills.