Associate Customer Success Manager

Who are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season. Location - Bangalore What will you do? As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with: ● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle, ● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs, ● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption. Requirements | You’ll be a great addition to the team if: ● You have 1+ years of experience in account management/customer success/client-facing role/operations, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients, ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions, ● You are passionate about product craftsmanship and care about great customer experience, ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage. How can Superset help you on your journey? ● Two things are well ingrained in our culture: ○ We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible ○ We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work ● If you’re at a stage in life where you are looking for challenges, you’re at the right place, ● We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done, ● We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us, ● Our people have the freedom to approach, own, and solve problems creatively, ● Our customers rely on our products to do their most important work, which means they rely on us to build things the right way, ● We’re inclusive of a product team who is always listening, deliberating, and delivering.