Customer Success Manager

Company Description Koenig Solutions Pvt. Ltd. is a global education and training provider with over three decades of experience placing learners at the center of its mission. The company partners with leading technology organizations such as Microsoft, AWS, and Oracle to deliver up-to-date, industry-relevant training across more than 5000 courses. With a team of 300+ trainers and innovative offerings like AI-driven personalization and the Fluid Classroom Concept, Koenig provides flexible learning options including live online, classroom, fly-me-a-trainer, and self-paced formats. Founded in 1993, Koenig has grown into India’s leading education powerhouse with presence in over 12 countries and multiple industry recognitions. Its vision is to make education easily accessible and empower individuals to achieve financial stability, professional respect, and peace of mind.

Role Description The Customer Success Manager is a full-time remote role responsible for ensuring that learners and corporate clients achieve their desired outcomes with Koenig’s training solutions. This role involves proactively engaging with customers, understanding their goals, and guiding them through the learning journey from onboarding to completion. Day-to-day tasks include monitoring customer satisfaction, addressing service issues, coordinating with internal teams to resolve concerns, and identifying opportunities for upselling or cross-selling relevant courses. The Customer Success Manager will analyze customer feedback and usage data to improve retention, prepare regular performance reports, and contribute to process improvements that enhance the overall customer experience. Collaboration with sales, training, and support teams is essential to maintain strong relationships and drive long-term customer value.

Qualifications

• Ability to drive high levels of Customer Satisfaction and Customer Retention through proactive engagement and support.
• Strong Relationship Building and Customer Service skills to manage diverse stakeholders and foster long-term partnerships.
• Solid Analytical Skills to interpret customer data, identify trends, and recommend actionable improvements.
• Experience in customer success, account management, or client services, preferably in education, training, or SaaS environments.
• Excellent written and verbal communication skills, with the ability to present insights and recommendations clearly.
• Comfort working in a remote, fast-paced setting and collaborating across global, cross-functional teams.
• Bachelor’s degree in business, management, communications, or a related field (or equivalent practical experience).
• Familiarity with CRM tools, customer success platforms, and basic data reporting or dashboard tools is an advantage.
• Strong AI expertise with hands-on experience in Claude and AI agent development is required.