Customer Success Specialist

Customer Success – Cybersecurity

Location: Remote (India preferred) | Type: Full-time

Position Overview

We are seeking Customer Success Associates/ Executive/ Specialist to join our team in

supporting global customers during night shift hours. This role involves working directly with

clients to implement, onboard, and provide ongoing support for our cybersecurity technical

products.

Key Responsibilities

Guide customers through the implementation process of Strobes CTEM platform

Conduct technical onboarding sessions for new clients

Provide technical support and troubleshooting assistance

Educate customers on platform features and best practices

Manage customer relationships and ensure the successful adoption of our solutions

Document customer interactions and maintain accurate records

Collaborate with internal teams to resolve customer issues

Requirements

Experience:

2-4 year of professional experience

Skills & Competencies:

Excellent verbal and written communication skills

Strong problem-solving abilities

Basic understanding of technology concepts

Customer-oriented mindset

Ability to work independently in a fast-paced environment

Professional Development

This position offers exceptional learning opportunities in the cybersecurity domain.

You will gain hands-on experience with enterprise security solutions and develop expertise in

threat management technologies

Why Join Strobes

Work with real cybersecurity challenges, serious customers, and a platform built for outcomes. If

you value accountability, clear work, and meaningful impact over corporate theater, this role is

for you.

We're a team that appreciates technical depth, authentic relationships, and people who care

about actually solving problems.