Customer Success – Cybersecurity
Location: Remote (India preferred) | Type: Full-time
Position Overview
We are seeking Customer Success Associates/ Executive/ Specialist to join our team in
supporting global customers during night shift hours. This role involves working directly with
clients to implement, onboard, and provide ongoing support for our cybersecurity technical
products.
Key Responsibilities
Guide customers through the implementation process of Strobes CTEM platform
Conduct technical onboarding sessions for new clients
Provide technical support and troubleshooting assistance
Educate customers on platform features and best practices
Manage customer relationships and ensure the successful adoption of our solutions
Document customer interactions and maintain accurate records
Collaborate with internal teams to resolve customer issues
Requirements
Experience:
2-4 year of professional experience
Skills & Competencies:
Excellent verbal and written communication skills
Strong problem-solving abilities
Basic understanding of technology concepts
Customer-oriented mindset
Ability to work independently in a fast-paced environment
Professional Development
This position offers exceptional learning opportunities in the cybersecurity domain.
You will gain hands-on experience with enterprise security solutions and develop expertise in
threat management technologies
Why Join Strobes
Work with real cybersecurity challenges, serious customers, and a platform built for outcomes. If
you value accountability, clear work, and meaningful impact over corporate theater, this role is
for you.
We're a team that appreciates technical depth, authentic relationships, and people who care
about actually solving problems.
Customer Success Specialist • panchkula, India
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