Guest Services Associate

Position: Guest Service Associate Department: Food & Beverage / Guest Relations Location: Lodhi Colony, New Delhi Industry Preference: Fine Dining / Luxury Hospitality / Premium Restaurants ABOUT THE FRAME The Frame is a distinctive multi-level dining destination in Delhi’s Lodhi Art District, where food, art, design, and storytelling come together to create an immersive hospitality experience. We are building a team that believes exceptional hospitality goes beyond service — it is about creating thoughtful, personalized, and memorable experiences for every guest. ROLE OVERVIEW We are looking for a polished, confident, and guest-focused Guest Service Associate with strong experience in fine-dining or luxury hospitality. The ideal candidate should understand refined service, possess excellent guest-handling skills, and have the ability to anticipate guest needs while maintaining the highest standards of professionalism and attention to detail. KEY RESPONSIBILITIES - Welcome and engage guests with warmth, confidence, and impeccable hospitality etiquette. - Create a personalised and seamless guest experience from arrival through departure. - Understand guest preferences and proactively anticipate their requirements. - Manage reservations, walk-ins, seating, table allocations, and guest requests efficiently. - Demonstrate strong knowledge of the menu, beverages, ingredients, and service sequence. - Deliver service in accordance with fine-dining standards and established SOPs. - Coordinate effectively with the kitchen, bar, service, and management teams. - Handle VIP, regular, and discerning guests with professionalism and discretion. - Maintain impeccable standards of grooming, table presentation, ambience, and service. - Handle guest feedback and concerns professionally, ensuring timely resolution. - Support the team during busy service periods while maintaining composure and service quality. - Assist in maintaining smooth restaurant operations and contribute to overall guest satisfaction. REQUIREMENTS - Minimum 2 years of relevant experience in fine dining, luxury hotels, premium restaurants, or upscale hospitality. - Strong understanding of fine-dining service standards and etiquette. - Excellent verbal communication and interpersonal skills. - Confident, polished, well-groomed, and professional personality. - Strong guest-handling and relationship-building skills. - Ability to anticipate guest needs and deliver personalised service. - Good knowledge of food and beverage is preferred. - Ability to work effectively in a fast-paced and high-end hospitality environment. - Strong attention to detail and a genuine passion for hospitality. WHY JOIN THE FRAME? - Work in a creative, design-led environment where food, art, and storytelling come together. - Gain exposure to elevated hospitality standards and a discerning guest profile. - Work alongside experienced professionals across Food & Beverage, Kitchen, and Creative teams. - Develop your hospitality expertise and grow your career in a premium environment.