Technical Curriculum Developer

About the Role

You are comfortable configuring S instances, writing scripts, troubleshooting lab environments, and translating complex technical documentation into learner-friendly materials. You bring hands-on experience in a SaaS environment and a passion for creating best-in-class content that empowers learners to maximize their understanding and value of the platform. This is a contingent worker role with an expedited onboarding period. The selected candidate will be expected to contribute productively within the first 3-4 weeks, bringing proven technical and instructional design skills from day one. This is not a role where foundational skills will be developed on the job — we need someone who can hit the ground running and deliver quality technical curriculum immediately.

Responsibilities

• Serve as a technical SME on assigned products — diving deep into platform capabilities, configurations, and architecture to develop authoritative training content.
• Create and maintain a diverse range of technically rigorous learning materials: Instructor-Led Training (ILT), On Demand courses, Simulators, interactive modules, video content, and job aids.
• Convert complex technical product documentation into clear, learner-friendly courseware with real-world, use-case-based examples and guided lab exercises.
• Design, build, and configure sandbox (lab) environments in Cloud Labs, including instance configuration, plugin activation, data package setup, and environment troubleshooting for each release.
• Utilize database knowledge to generate realistic data sets and scenarios for hands-on labs and demonstrations that reflect real-life implementation of use cases.
• Write and maintain scripts and configurations within instances to support lab exercises, demos, and courseware functionality.
• Develop training content for Generative AI and Agentic AI capabilities on the platform.
• Create assessments including knowledge checks, performance assessments, certification exams, and credentialing materials that meet quality standards and can withstand legal review.

Qualifications

• Given the contingent nature of this role and the expectation of immediate contribution, candidates must demonstrate proficiency — not just familiarity — in the required skills below.
• Background in a Technical Support role or hands-on platform administration experience.
• Experience with platform or similar enterprise SaaS platforms (ITSM, ITOM, CMDB, Discovery, Service Mapping).
• Experience with Cloud Labs or similar lab provisioning and management environments.
• Industry certifications in instructional design, curriculum development, performance improvement, project management, or relevant technical domains.
• Experience with content management platforms such as Inkling.
• Familiarity with Generative AI and Agentic AI concepts and their application in enterprise software training.
• Experience leveraging AI to automate workflows, analyze insights, or integrate AI-driven approaches into content development processes.

Required Skills

• Intermediate to advanced software development skills: ability to write scripts, configure instances, and automate workflows within a SaaS platform environment.
• Advanced ability to create, configure, and troubleshoot sandbox/lab environments — including instance setup, plugin management, data package configuration, and environment debugging.
• Working knowledge of databases: ability to query, generate, and manipulate data to build realistic lab scenarios and demonstrations.
• Networking fundamentals: understanding of protocols, connectivity, and how they relate to SaaS platform configuration and troubleshooting.
• Strong technical problem-solving skills: ability to confidently research, diagnose, and resolve issues within sandbox environments and training instances.
• Experience working in a SaaS (Software as a Service) environment.

Preferred Skills

• 5+ years of experience building education curriculum and content with strong instructional design principles.
• 4+ years of experience in customer-facing education development projects.
• Demonstrated ability to become a technical SME on products and translate complex technical documentation into effective learning materials.
• Understanding of adult learning theories and methodologies, with the ability to apply them across diverse delivery formats.
• Proficiency in eLearning authoring tools (e.g., Articulate 360, Rise, Captivate) and multimedia development tools (e.g., Camtasia, SnagIt, ScreenFlow).
• Experience with video creation, editing, branding updates, and multimedia production for training content.
• Experience in rapid development and quick turnaround of training deliverables.
• Strong working knowledge of MS Office applications (Word, Excel, PowerPoint).
• Experience incorporating measurement and assessments into learning programs.

Pay range and compensation package

Bachelor’s degree in Instructional Design, Education, Computer Science, or a related field, paired with 5–8 years of direct experience. A Master's degree is preferred but can be substituted with equivalent hands-on experience and industry certifications.

Equal Opportunity Statement

committed to diversity and inclusivity in the workplace.