Our client runs two investor-facing businesses. Our D2C platform serves retail precious metals customers and premium members who value education, trust, and loyalty benefits. Our advisory business serves a higher-value audience across mining, hedge funds, real assets, and portfolio advisory.
This role owns the engagement layer across both — the product and operating rhythm behind how members activate, participate, find relevant content, and give feedback that shapes the roadmap.
What you'll own:
→ The community-engagement product roadmap across both businesses, discovery to delivery
→ Activation journeys that help members participate, return, and connect with the right content or experts
→ Discussion quality across precious metals, mining, hedge funds, real assets, and advisory themes
→ The post-arrival experience — Marketing runs campaigns and launches; you own what happens after arrival
→ Translating business goals, customer feedback, and engagement data into user stories and product improvements
→ Engagement reporting to Product, Marketing, Content, Support, and leadership
What you'll need:
→ 3–5 years in product management, community product, membership, or D2C engagement; 6–10 years overall
→ Proven experience managing an online community or forum — moderation, engagement strategy, conflict resolution
→ Experience running or supporting a loyalty or rewards programme
→ Strong written communication; you'll write credibly about financial topics for a knowledgeable audience
→ Solid grasp of personal finance and investing; comfort with precious metals is a plus, or willingness to get up to speed fast
Strong plus: fintech, brokerage, e-commerce, or commodities background. Familiarity with Discourse, Vanilla, phpBB, or similar. Experience with older customer segments, where trust and clarity matter more than novelty.
First 6–12 months: loyalty engagement trending up, a forum that's active and well-moderated with fewer escalations, and a reporting cadence leadership relies on.
Product Manager - Community Engagement • alappuzha, India
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