We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.
What You'll Do
• Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally
• Manage and update customer records using CRM tools
• Identify patterns in customer feedback and flag them to the team
• Coordinate with internal teams on order, shipping, and product-related issues
• Maintain a consistent brand voice across all customer touchpoints
• Support community management on Facebook and WhatsApp groups
What We're Looking For
• Maximum 4 years of experience in a customer support or customer success role
• Proficiency in CRM platforms
• Comfortable using AI tools for drafting, summarizing, and improving responses
• Hands-on experience with Meta Business Suite
• Strong written English; clear, warm, and professional
• Ability to work independently during US business hours
• Someone who genuinely enjoys helping people and takes ownership of problems
Nice to Have
• Prior experience supporting a D2C, health tech, or wellness brand
• Familiarity with Kickstarter or crowdfunding customer journeys
• Experience managing Meta Business and online community groups
This is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives)
Timings: 8:00 PM to 6:00 AM IST
Mode: Hybrid (mostly remote with occasional visits to the office)
Industry: Wellness and Fitness Services
Employment Type: Full-time
Customer Support Associate • varanasi, India
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