Key Account Manager

Job Description – Delivery cum Account Manager (Non-IT Staffing)

Company: Hallmark Workforce Solutions

Position: Delivery cum Account Manager – Non-IT Staffing

Department: Delivery & Client Success

Employment Type: Full-Time

Experience: 3–86Years

Location: Bangalore

About Hallmark Workforce Solutions

Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.

Role Summary

We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.

Key Responsibilities

Delivery Management

• Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries.
• Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines.
• Ensure timely submission of quality profiles and successful closure of open mandates.
• Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages.
• Conduct regular delivery reviews and implement strategies to improve team performance.

Key Account Management (KAM)

• Act as the primary point of contact for assigned key client accounts.
• Build and maintain long-term relationships with client stakeholders.
• Conduct regular business review meetings to understand hiring plans and client expectations.
• Ensure high levels of client satisfaction through proactive communication and quality service delivery.
• Resolve client escalations promptly and professionally.

Business Development

• Generate additional hiring requirements from existing clients.
• Identify opportunities to expand business across different departments and locations.
• Collaborate with the sales team to support new client acquisition and account expansion.
• Upsell staffing and workforce solutions to existing clients.
• Maintain a healthy pipeline of future business opportunities.

Collections & Commercial Management

• Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments.
• Follow up on outstanding payments and collections.
• Resolve billing and commercial issues with clients.
• Maintain accurate records of invoices, collections, and outstanding receivables.

Team Management

• Coach, mentor, and motivate recruiters to achieve individual and team KPIs.
• Allocate requirements based on recruiter strengths and workload.
• Conduct regular performance reviews and training sessions.
• Foster a collaborative and high-performance team culture.

Required Skills

• Strong knowledge of Non-IT staffing and recruitment delivery.
• Excellent Key Account Management (KAM) and client relationship skills.
• Experience in managing collections and commercial discussions.
• Strong business development and requirement generation skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong leadership and team management capabilities.
• Good analytical, reporting, and problem-solving skills.
• Proficiency in MS Excel, CRM tools, ATS, and recruitment portals.

Qualifications

• Bachelor's degree in any discipline.
• MBA or PGDM is preferred.
• 5–8 years of experience in Non-IT staffing, delivery management, or account management.

Preferred Industry Experience

• Staffing and Recruitment Consultancy.

Key Performance Indicators (KPIs)

• Client satisfaction and retention.
• Revenue generated from assigned accounts.
• New requirements generated from existing clients.
• Positions closed within agreed TAT.
• Team productivity and delivery performance.
• Offer-to-joining ratio.
• Collection of outstanding payments within agreed timelines.
• Account growth and repeat business.
• Recruitment quality and hiring success rate.

Why Join Hallmark Workforce Solutions?

• Opportunity to manage strategic client accounts.
• Performance-driven incentives and career growth.
• Leadership opportunities in a fast-growing organization.
• Collaborative and entrepreneurial work culture.
• Exposure to large enterprise clients across multiple industries.

Preferred Candidate Profile

• Proven experience in Non-IT staffing and client servicing.
• Strong networking and relationship-building skills.
• Ability to manage multiple accounts and delivery teams simultaneously.
• Target-oriented with a strong focus on revenue, client satisfaction, and collections.
• Willingness to travel for client meetings within Bangalore and other locations as required.