Delivery Head (Loyalty Industry)

Key Responsibilities

Own end-to-end delivery governance across all client implementations enhancements support and innovation initiatives.

Lead integrated delivery operations across PMO and Technology functions.

Ensure projects are delivered on time within scope budget and agreed quality benchmarks.

Drive delivery planning sprint governance release management and execution tracking.

Build delivery frameworks SOPs escalation matrices governance models and reporting mechanisms.

Manage client communication stakeholder expectations and executive-level escalations.

Collaborate with Sales Product Customer Success and Leadership teams to align delivery priorities.

Oversee issue resolution processes and ensure SLA adherence for support and maintenance projects.

Drive continuous improvement in delivery predictability engineering quality and operational efficiency.

Establish resource planning and utilization mechanisms across business verticals.

Monitor delivery health risks dependencies and mitigation plans proactively.

Lead hiring mentoring performance management and capability development for the Delivery Team.

Improve delivery maturity through Agile Scrum Hybrid PMO and DevOps best practices.

Work closely with the Innovation and Product teams to translate business ideas into scalable deliverables.

Participate in strategic discussions for new business opportunities solutioning and implementation feasibility.

Required Skills & Competencies

Strong experience managing cross-functional delivery and technology teams.

Excellent understanding of Agile Scrum Waterfall and Hybrid delivery models.

Strong stakeholder and client management capabilities.

Experience handling enterprise-grade software delivery and SaaS implementations.

Strong escalation management and problem-solving mindset.

Understanding of software development lifecycle QA release management and support operations.

Ability to create governance frameworks dashboards KPIs and operational reviews.

Strong commercial understanding including project costing resource planning and delivery efficiency.

Excellent communication leadership and decision-making skills.

Experience working in fast-growing and evolving organizations.

Required Skills:

agile scrum waterfall hybrid

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 25 - 25