Talent.com
HRM Counsel
Customer Service Manager or AnalystHRM Counsel • baddi, India
No longer accepting applications
Customer Service Manager or Analyst

Customer Service Manager or Analyst

HRM Counsel • baddi, India
8 days ago
Job description

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.


Responsibilities:

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer service agents.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.


Requirements:

  • Bachelor’s degree in business administration or relevant field.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
Create a job alert for this search

Customer Service Manager or Analyst • baddi, India

Similar jobs

General Manager Engineering (Sterile Facility)

Immacule LifesciencesNālāgarh, Republic Of India, IN

Lead Engineering, Utilities, Maintenance, and Projects to ensure reliable plant operations, regulatory compliance, and continuous improvement in a sterile injectable manufacturing facility.Lead Eng... Show more

 • Promoted

Senior Consultant (Power Platform & COE Governance)

Atidan TechnologiesBaddi, Himachal Pradesh, India

Responsibilities 5 + years in Power Platform (admin + delivery); proven CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, ... Show more

 • Promoted

Field Services Engineer

CATLBaddi, Himachal Pradesh, India

About CATL CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world.CAT... Show more

 • Promoted

Sales Director (Referral Partner: Commission Only Role)

MacroHireBaddi, Republic Of India, IN

Sales and Tech talent acquisition and staffing.We provide both strategic insights into talent hiring and hands-on expertise, enabling firms to attract and hire great talent.Referral Partners (Commi... Show more

 • Promoted

Customer Success Executive

StatusbrewBaddi, Himachal Pradesh, India

Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from... Show more

 • Promoted

Inside Sales Specialist - Us Market

Interview NodeBaddi, Republic Of India, IN

We’re Hiring: Inside Sales Specialist (Night Shift) at Interview Node!.We’re looking for Inside Sales Specialist who can connect with learners, understand their technical backgrounds, and guide the... Show more

 • Promoted

Business Development Manager

Rose InternationalBaddi, Republic Of India, IN

Business Development Executive/Manager (US Staffing Industry).We are seeking a proactive and dynamic Business Development Professional to drive new client acquisition and strengthen our market pres... Show more

 • Promoted

Inside Sales Specialist - US Market

Interview NodeBaddi, Himachal Pradesh, India

We’re Hiring: Inside Sales Specialist (Night Shift) at Interview Node! We’re looking for Inside Sales Specialist who can connect with learners, understand their technical backgrounds, and guide th... Show more

 • Promoted

Customer Success Manager - SMA

BrightEdgeBaddi, Himachal Pradesh, India

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more

 • Promoted

Business Development Manager

The Language SKOOLBaddi, Himachal Pradesh, India

About the job Job Title: Business Development Manager Job description: Business Development Manager – The Language SKOOL Experience: 4–8 Years (Insurance /EdTech / Education Sales Preferred) Locat... Show more

 • Promoted

Customer Success Manager - Sma

BrightEdgeBaddi, Republic Of India, IN

Location: Bengaluru / Mumbai / Delhi / Pune (Remote).Timings - EST / PST (4:30 PM to 1:30 AM IST).Senior Individual Contributor | 3–8 years experience.India — Bengaluru, Delhi NCR, Mumbai, Pune, Hy... Show more

 • Promoted

Senior Manager -Operational Resilience

MashreqBaddi, Himachal Pradesh, India

Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more

 • Promoted

Senior Consultant

Atidan TechnologiesBaddi, Republic Of India, IN

Power Platform (admin + delivery);.CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, configure, troubleshoot, upgrade).Str... Show more

 • Promoted

Accounts Manager

SONCO Safety MarketplaceBaddi, Republic Of India, IN

Sonco, a leader in industry innovation and a hub for top-tier talent, is looking for a hands-on and detail-oriented.This is an excellent opportunity for an accounting professional who enjoys taking... Show more