About FlexyPe FlexyPe is the full-stack infrastructure for eCommerce - powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process 300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet. We're small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on. Role Overview We're looking for a dynamic Customer Support Specialist to join our team. This is a hands-on role where you'll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences. What You'll Do: - - Develop a deep understanding of our product, its features and benefits. - Work closely with existing clients to understand their challenges and proactively resolve them. - Collaborate with the tech team to address issues swiftly and efficiently. - Assist in onboarding new clients, ensuring a seamless experience. - Leverage your analytical eye to identify trends and suggest improvements. - Keep the clients engaged. What We're Looking For - Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus. - Quick learners who can grasp the ins and outs of our product. - Strong communication and problem-solving skills. - A knack for analytics to understand customer pain points and recommend solutions. - Self-starters with a customer-first mindset. Stipend: 10,000 to 20,000/month + Performance Bonuses Duration: 6 months (Non-negotiable) Full-time opportunity with a performance-based salary of 4 - 6 LPA after internship Note: We work 6-days a week, apply only if you are actually ready for the hustle with the founding team.
Customer Support Specialist (Remote Internship) • Aligarh, Uttar Pradesh, IN
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