Talent.com
Trigent Software Private Limited
Field ServiceTrigent Software Private Limited • Mumbai, MH, India
Field Service

Field Service

Trigent Software Private Limited • Mumbai, MH, India
4 days ago
Job type
  • Quick Apply
Job description
  • Participate in troubleshooting for both hardware and software issues;
  • Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
  • MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
  • Provide onsite escorts for Third Parties;
  • Customer Location survey updates (rack elevations, current equipment, etc.);
  • Video room support including endpoints and meeting room panels;
  • Assisting with live events as requested by Customer
  • Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
  • Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
  • Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
  • Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
  • Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
  • Checking networked printers and MFDs for error messages
  • Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
  • Are trained in and at the appropriate level of experience for the technologies and products being supported;
  • Have at least two (2) years of experience in end user services support analyst roles;
  • Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English;
  • Participate in troubleshooting for both hardware and software issues;
  • Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
  • MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
  • Provide onsite escorts for Third Parties;
  • Customer Location survey updates (rack elevations, current equipment, etc.);
  • Video room support including endpoints and meeting room panels;
  • Assisting with live events as requested by Customer
  • Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
  • Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
  • Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
  • Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
  • Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
  • Checking networked printers and MFDs for error messages
  • Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
  • Are trained in and at the appropriate level of experience for the technologies and products being supported;
  • Have at least two (2) years of experience in end user services support analyst roles;
  • Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English;
Create a job alert for this search

Field Service • Mumbai, MH, India

Similar jobs

Field Sales Executive

IndiaMART InterMESH LimitedMumbai, Maharashtra, India

Executive - Client Acquisition Location: Mumbai Payroll: Direct Company Payroll Salary: 4.LPA - 5 LPA + Attractive Incentives Maximum : 29 years Why Join Us? Fast Career Growth: 900+ promot... Show more

 • Promoted

Field Services Engineer

CATLMumbai, Maharashtra, India

About CATL CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world.CAT... Show more

 • Promoted

Field Sales Executive

InsuranceDekhoMumbai, Maharashtra, India

If you are interested, feel free to WhatsApp: 9953131479 or email: your resume and well get back to you soon.Job Title: Relationship Manager Motor Insurance and Health Insurance || (Agency Ch... Show more

 • Promoted

Customer Service Representative

NLB ServicesMumbai, Maharashtra, India

Job Description We're Hiring: Customer Service Representative We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.If you're a graduate with excellent... Show more

 • Promoted

Service Operations Manager

NIDO GroupMumbai, Maharashtra, India

We're Hiring | Manager / Senior Manager – Service Operations (After Sales) Location: Bhiwandi, Maharashtra Experience: 6–10 Years CTC: Up to ₹18 LPA Employment Type: Full-Time Lead Service Oper... Show more

 • Promoted

Field Sales Executive

DEONICS TECHNOLOGIES PRIVATE LIMITEDMumbai, Maharashtra, India

Company Description DEONICS Technologies Private Limited provides a wide range of technology services that help businesses manage and optimize their IT infrastructure.The company’s offerings inclu... Show more

 • Promoted

Customer Service Representative, Team Leader

X-Press FeedersMumbai, Maharashtra, India

Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated.The role will have full control of the services handled including customers’... Show more

 • Promoted

Service Delivery Manager

Excis ComplianceMumbai, Maharashtra, India

Job Description WE'RE HIRING A SERVICE DELIVERY MANAGER IN NAVI MUMBAI, INDIA.Excis is a global IT support leader, driven by innovation and collaboration.We are looking for a highly organized and ... Show more