Account Director

Job Description – Account Director – Client Servicing

• Core Responsibilities
• Maintains client relationships at operational and CXO levels by providing strategic and digital advocacy regularly along with crisis management
• Drives development of tactical plans, translating strategies into tactics & ensure

team deliverables align with strategies

• Helps develop award-winning, insightful and creative ideas to drive results and

brand influence for our clients

• Builds/improves relationship with senior journalists and influencers across the country

oversees development and maintenance of a national media universe for all clients

• Guides the Account Managers & team members to track upcoming news stories and proactive pitching for placement of clients’ messages
• Drives new business through participating in and leading client pitches specific to social and web strategies, investigative research, campaign analysis,monitoring, etc
• Directs the Account Managers in client retention, improvement of Client

Satisfaction Score & overall servicing cost management of client portfolio

• Coaches, develops and mentors a team of highly engaged individuals &empower them to succeed in their careers
• Ensures a conducive work environment by resolving team conflicts

• Skills & Value
• Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network
• Demonstrate Thinking and Innovation skills during challenging projects
• Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions
• Willing to learn and use digital tools: Virtual communication and collaboration is key
• The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms
• Time consciousness: Should value their own’ s as well as the team’s time Setting meetings and deadlines at appropriate hours to ensure they work in sync with everyone else.
• Critical thinking: Should be able to think creatively or use tools which help in fleshing out ideas