Oracle Demand & Supply Planning Service Engineer

Key Responsibilities:

• Support Oracle Demand Planning, including CTO forecasting & planning measure management.
• Troubleshoot data collection issues from Oracle Fusion and other internal/external systems.
• Manage Supply Planning processes: MRP, constrained/unconstrained planning.
• Drive resolution of planning issues: plan behavior, supply/demand gaps, data reconciliation.
• Execute and validate quarterly patch testing activities.
• Monitor and coordinate end-to-end Integrated Business Planning (IBP) cycles.
• Handle and triage incident tickets, prioritize support tasks, and ensure SLA compliance.
• Collaborate with cross-functional teams to ensure accurate integration via REST APIs and BIP.
• Maintain documentation on planning process failures, test outcomes, and known issues.
• Identify business-impacting problems with planning data models and integrations.

Requirements:

• Minimum 5+ years of hands-on experience with Oracle Demand & Supply Planning and Global Order Promising.
• In-depth knowledge of MRP, planning strategies , and E2E IBP cycles .
• Strong understanding of supply chain concepts , planning methodologies, and business rules.
• Proficiency with Oracle Fusion , REST API integration, and BI Publisher (BIP) reporting.
• Solid troubleshooting skills with data models, forecasting issues, and planning metrics.
• Ability to lead/support quarterly patch cycles including validations and UATs.
• Excellent verbal and written communication skills to interface with business and technical teams.

Preferred Qualifications:

• Technical background with Oracle data models, Fusion SCM modules.
• Strong analytical skills with a focus on scalable problem resolution.
• Prior experience with CTO forecasting and Order Promising in complex manufacturing setups.
• Certification in Oracle Cloud SCM (Preferred but not mandatory).

Skills Required
Troubleshooting, Sla