About HealthAsyst
HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms. As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies. HealthAsyst is now a Great Place to Work-Certified™ & our product has also been consistently recognized for high customer credibility by Gartner, Capterra etc.
Job Description
Job Summary
We are looking for an experienced IT Support Executive with 5 years of hands-on experience to manage end-user support, server administration, Microsoft Azure and Office 365 environments, and network infrastructure. The ideal candidate is a proactive problem-solver who can independently handle daily IT operations, maintain system uptime, and provide timely technical support across the organization.
Key Responsibilities
- Provide first- and second-level support to end users for hardware, software, printer, email, and application-related issues, ensuring timely resolution within SLA.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals; manage user onboarding/offboarding including asset allocation.
- Administer and maintain on-premises and virtual servers (Windows/Linux) — user accounts, backups, patching, performance monitoring, and troubleshooting.
- Manage Microsoft Azure resources including virtual machines, storage accounts, Azure AD (Entra ID), subscriptions, and basic cost/resource optimization.
- Administer Microsoft Office 365 environment — user/mailbox management, licensing, Exchange Online, SharePoint, Teams, OneDrive, security & compliance settings.
- Manage and troubleshoot LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routers; coordinate with ISPs and network vendors as required.
- Monitor network and system performance proactively, identify potential issues, and implement preventive measures to minimize downtime.
- Maintain IT asset inventory, software licenses, warranty records, and vendor/AMC documentation.
- Implement and enforce IT security policies including antivirus, patch management, data backup, and access controls.
- Log, track, and resolve tickets using a helpdesk/ticketing tool; maintain documentation of recurring issues and resolutions (knowledge base).
- Coordinate with external vendors and OEMs for hardware/software procurement, repairs, and escalations.
- Support IT projects such as system migrations, upgrades, and rollouts of new tools or infrastructure.
- Ensure compliance with company IT policies, data protection, and audit requirements.
Required Skills & Competencies
- Strong working knowledge of Windows Server administration, Active Directory, DNS, DHCP, and Group Policy.
- Hands-on experience with Microsoft Azure — VMs, storage, networking basics, Azure AD/Entra ID administration.
- Proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, security & compliance center).
- Good understanding of networking concepts — TCP/IP, VLAN, VPN, firewalls, routers, switches, and Wi-Fi troubleshooting.
- Experience with endpoint security, antivirus, backup solutions, and patch management tools.
- Familiarity with ITSM/helpdesk tools for ticket management.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-first approach.
- Excellent verbal and written communication skills to interact with end users and stakeholders at all levels.
- Ability to work independently, prioritize tasks, and manage multiple issues under pressure.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 5 years of relevant experience in IT support, systems administration, or infrastructure management.
Key Performance Indicators (KPIs)
- Ticket resolution time and SLA adherence.
- System/network uptime and downtime minimization.
- User satisfaction ratings for IT support.
- Timely completion of IT projects and rollouts.
- Compliance with security and audit requirements.
Skills Required
Active Directory, Windows Server Administration, Microsoft Azure, Routers, Switches, Group Policy, Firewalls, Backup Solutions, Endpoint Security, Networking Concepts, Networking Basics, Exchange Online, Vpn, Office 365 Administration, Dns, Antivirus, Tcp Ip, Storage, Sharepoint, Vms, Vlan, Dhcp
