Business Operations Associate

Job description

Position: Business Operations AssociateJob Description:

What You ll Be Doing

• EBS Activities Responsibility in Business Operations.
• Oversee the end-to-end order lifecycle, from order entry to fulfillment, ensuring timely and accurate processing.
• Manage sales order processing, including order creation, validation, scheduling, and fulfillment.
• Handle order revisions, cancellations, and backorders in alignment with company policies and customer requirements.
• Monitor order status and proactively resolve issues to maintain smooth order processing and customer satisfaction.
• Ensure compliance with company policies and external regulations throughout the order management process.
• Collaborate with cross-functional teams, including Shipping, Inventory, and Finance, to streamline order processing and resolve operational challenges.
• Implement and enhance automation solutions to improve the efficiency and accuracy of order processing tasks.
• Manage customer and vendor creation processes, ensuring accurate and timely updates to master data.
• Handle customer and vendor changes, maintaining data integrity and consistency across the system.
• All tasks must be completed within the agreed SLA.

What We Are Looking For

• Minimum 2-3 years of relevant experience in Order management
• Any full-time graduates.
• Order Management experience in handling day-to-day workload,
• End-to-End Supply chain process knowledge
• Ensuring an appropriate flow in compliance of SOP
• On hand working experience on ERP tool
• Proficient in MS Excel, PPT preparation and presentation skills
• Should be forthcoming and manage independently.
• Able to communicate effectively with internal / external parties.
• Fluent in communication in English (Communication Verbal)
• Open to work in rotational shifts (Including night)
• Acceptance to work on all National and Public holidays.
• Immediate joiner Preferred.

What s In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Insurance
• Earned leaves/ Sick leaves.
• 5-Day Work Week
• And more!

Skills Required
Excel, Data Analysis, Business Operations, Business Development