Job description
Job Title Manager - Customer Satisfaction & Quality (CSQ) / Manufacturing Quality Manager Location Bangalore Role Purpose The Manager - Customer Satisfaction & Quality (CSQ) is responsible for leading manufacturing quality assurance activities, driving customer satisfaction, and ensuring continuous improvement of the Quality Management System (QMS) across the plant. The incumbent will lead a team of quality professionals, implement industry best practices, and ensure robust quality processes throughout product realization and manufacturing operations. Key ResponsibilitiesQuality Management & Customer Satisfaction * Drive customer satisfaction through proactive quality planning, defect prevention, and rapid resolution of customer complaints. * Lead quality assurance activities across electronic product assembly manufacturing operations. * Establish, maintain, and continuously improve Quality Management Systems (QMS) in compliance with applicable industry standards and customer requirements. * Monitor key quality metrics and drive actions to achieve world-class quality performance. * Conduct management reviews and ensure closure of quality-related actions. Continuous Improvement * Lead continuous improvement initiatives using structured problem-solving methodologies. * Drive implementation of Lean Manufacturing, Six Sigma, Kaizen, 8D, PDCA, and other operational excellence practices. * Promote a culture of quality and continuous improvement across the organization. * Analyze quality trends and identify opportunities for process optimization and defect reduction. Advanced Quality Planning * Lead and ensure effective deployment of: + APQP (Advanced Product Quality Planning) + FMEA (Process & Design Failure Mode and Effects Analysis) + Control Plans + SPC (Statistical Process Control) + MSA (Measurement System Analysis) + Root Cause Analysis and Corrective Actions + 8D Problem Solving Methodology * Support new product introduction activities with quality planning and process validation. Manufacturing Quality Assurance * Ensure compliance with process control plans and manufacturing quality standards. * Lead process audits, layered audits, and system audits. * Monitor manufacturing quality performance and implement preventive actions. * Validate process changes and assess related quality risks. * Ensure product quality throughout assembly, testing, and final inspection stages. Team Leadership * Lead, mentor, and develop the Quality Assurance team. * Build organizational capability through coaching and training on quality methodologies. * Set clear goals and performance expectations for team members. * Collaborate with Production, Engineering, Supply Chain, R&D, and Customer Quality teams. Customer & Supplier Quality * Act as the primary quality interface for customers. * Lead customer audits, quality reviews, and corrective action programs. * Support supplier quality improvement initiatives and quality issue resolution. * Ensure effective containment, root cause analysis, corrective and preventive actions (CAPA). Required QualificationsEducation * Bachelor's Degree in Electronics Engineering, Mechatronics Engineering, or related discipline. * Master's degree is an added advantage. Experience * 10+ years of experience in Quality Assurance, Manufacturing Quality, or Customer Quality within the Electronic Product Assembly Industry. * Minimum 3-5 years of experience managing quality teams in a managerial capacity. * Proven experience in implementing and improving Quality Management Systems. Mandatory Technical Expertise Strong hands-on experience in: * QMS implementation and improvement * APQP * FMEA * Control Plan * SPC * MSA * 8D Problem Solving * Root Cause Analysis * CAPA * Statistical Quality Techniques * Process Audits * Manufacturing Quality Assurance * Customer Complaint Management * Electronics Product Assembly Processes Preferred Industry Experience * Electronics Manufacturing Services (EMS) * Industrial Electronics * Power Electronics * Consumer Electronics * Automotive Electronics * Electrical & Electronic Assembly Operations Key Competencies * Strong leadership and people management skills * Customer-centric mindset * Excellent problem-solving and analytical ability * Continuous improvement orientation * Stakeholder management and influencing skills * Data-driven decision making * Strong communication and presentation skills Language Requirements * English (Mandatory) * Hindi (Preferred) * Kannada (Added Advantage) Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
