Senior Client Servicing Executive

Job Description

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• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
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• Contribute to client's business growth by identifying new opportunities.
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• Key Account Management
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• Coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment, Operations etc.
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• Responsible for future business generation from existing clients.
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• Foster a productive and empowering working environment.
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• Deliver company business and revenue goals.
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• Will work on multiple projects at once and ensure strong integration across the organization.
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• Lead new business efforts and determine the optimal staffing assignments for new initiatives.
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• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
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• Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills.
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• Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users
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• Work closely with the backend functional teams like creative, technology, procurement, finance etc and liaison the tasks with the client
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• Creation and presentation of monthly program review decks and proposing engagement strategies to client
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• Invoicing, payment tracking.
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Minimum Qualifications:

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• 2+ years of experience in client servicing and account management.
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• Prior experience in growing accounts and mining new opportunities within existing accounts.
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• Any Graduate/Post Graduate/ MBA in is preferred.
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• Account Management
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• Exceptional Customer Service and Relationship building experience.
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• Experience in traditional advertising, direct marketing, or similar media environments is a plus.
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• Agency background is highly preferred.
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• Good communication skills.
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• Good interpersonal skills.
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• Active problem solving skills.
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• Customer Focus.
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• Ability to handle pressure.
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