Customer Support Specialist (Remote Internship)

🔥 About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet.

We’re small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

Role Overview

We’re looking for a dynamic Customer Support Specialist to join our team. This is a hands-on role where you’ll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences.

What You’ll Do: -

• Develop a deep understanding of our product, its features and benefits.
• Work closely with existing clients to understand their challenges and proactively resolve them.
• Collaborate with the tech team to address issues swiftly and efficiently.
• Assist in onboarding new clients, ensuring a seamless experience.
• Leverage your analytical eye to identify trends and suggest improvements.
• Keep the clients engaged.

What We’re Looking For

• Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus.
• Quick learners who can grasp the ins and outs of our product.
• Strong communication and problem-solving skills.
• A knack for analytics to understand customer pain points and recommend solutions.
• Self-starters with a customer-first mindset.

💸 Stipend: ₹10,000 to 20,000/month + Performance Bonuses

⏳ Duration: 6 months (Non-negotiable)

🚀 Full-time opportunity with a performance-based salary of ₹4 - 6 LPA after internship

Note: We work 6-days a week, apply only if you are actually ready for the hustle with the founding team.