Inside Sales Executive - Lead Management
Job Description
Job Description
\nPosition
\nInside Sales Executive – Lead Management
\nDepartment
\nSales – SigLoch from Bindwel
\nLocation
\nTrivandrum
\nWork format
\n6 days - Work from office
\nReports To
\nCEO
\nEmployment Type
\nPermanent
\nVacancies
\n1
\nPurpose of the Role
\nThe Inside Sales Executive – Lead Management will be responsible for the first level of engagement with all incoming sales leads. The primary objective is to ensure that every lead is contacted promptly, qualified based on defined criteria, and assigned to the appropriate sales representative for further conversion.
\nThe role will also be responsible for monitoring CRM follow-ups, ensuring that no lead is missed, and preparing periodic reports for sales review meetings. This position will significantly improve lead response time, sales efficiency, and conversion rates by allowing field sales personnel to focus on serious buying prospects.
\nKey Responsibilities
\nContact all incoming enquiries through telephone, email, and other communication channels.
\nMake cold calls to prospective customers and qualify leads based on predefined criteria.
\nUnderstand customer requirements and identify genuine business opportunities.
\nAssign qualified leads to the respective sales personnel for further follow-up.
\nMaintain accurate records of all customer interactions in the CRM system.
\nTrack pending follow-ups and remind sales personnel of overdue actions.
\nPrepare weekly lead status and follow-up reports using Google Sheets for review during weekly sales meetings.
\nCoordinate with the sales team to ensure timely closure of customer enquiries.
\nMaintain high standards of customer interaction and represent the SigLoch brand professionally.
\nAssist in maintaining lead databases and generating periodic sales reports.
\nEducational Qualification
\nGraduate in any discipline.
\nPreference will be given to candidates with a BBA, BBM, Marketing, or Business Administration background.
\nExperience
\nMinimum 1 year of experience in Inside Sales, Telecalling, Customer Support, Lead Generation, CRM, or Sales Coordination is preferred.
\nFresh graduates with excellent communication skills and a positive attitude are also encouraged to apply.
\nPreferred Industry Experience
\nCandidates with experience in any of the following industries will be preferred:
\nIndustrial Equipment
\nMachinery Manufacturing
\nEngineering Products
\nB2B Sales
\nPrinting & Packaging Industry
\nAutomation Products
\nIT Products & Services
\nCRM or Customer Support
\nInside Sales or Telemarketing
\nRequired Skills
\nCommunication
\nExcellent spoken Hindi (Mandatory)
\nGood spoken and written English (Mandatory)
\nBasic Malayalam communication (Preferred)
\nTechnical Skills
\nGood knowledge of MS Office
\nEmail communication
\nGoogle Sheets / Microsoft Excel
\nExperience with CRM software will be an added advantage
\nPersonal Attributes
\nExcellent communication and interpersonal skills
\nPleasant telephone etiquette
\nConfident and persuasive personality
\nWell-organized with strong follow-up skills
\nCustomer-focused approach
\nSelf-motivated and disciplined
\nGood time management skills
\nWillingness to learn and grow
\nAbility to work independently as well as with a team
\nPreferred Candidate Profile
\nFemale candidate preferred.
\nSeeking a long-term career opportunity
\nImmediate joining preferred.
\nWorking Hours
\nMonday to Saturday
\n9:00 AM to 5:30 PM
\nCompensation
\nTraining Period
\nDuration: 3 months
\nStipend/Salary: ₹20,000 per month
\nAfter Successful Completion of Training
\nSalary: ₹25,000 per month
\nKey Performance Indicators (KPIs)
\nNumber of leads contacted within the defined response time
\nLead qualification ratio
\nCRM data accuracy
\nFollow-up compliance
\nNumber of qualified leads assigned to sales
\nWeekly reporting accuracy and timeliness
\nCustomer response and engagement levels
\nCareer Growth
\nThe selected candidate will have opportunities to grow within the Sales function based on performance. Possible career progression includes:
\nSenior Inside Sales Executive
\nSales Coordinator
\nRegional Sales Executive
\nKey Account Executive
\nSales Manager
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Inside Sales Executive - Lead Management • 695001, KL, IN