Regional Customer Success Manager

Role Overview

We are seeking a highly motivated and experienced Regional Manager to lead our Dealer Management System (DMS) division in the West Region. This pivotal role combines strategic leadership, client engagement, and project delivery excellence, with the goal of driving revenue growth and enhancing client satisfaction.

You will oversee a team of project managers and coordinators, ensuring timely and high-quality project execution while building trusted relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs.

Key Responsibilities

• Lead with Vision
• Mentor and manage project managers and coordinators to ensure the effective delivery of DMS projects.
• Strategic Management
• Develop and implement project plans that align with client needs, meet deadlines, and uphold quality standards.
• Client Engagement
• Build and nurture strong relationships with senior-level client stakeholders (CEOs, Sales Heads, CIOs, CTOs) to foster trust and satisfaction.
• Domain Expertise
• Apply deep knowledge in FMCD, building materials, auto components, and supply chain management to shape project strategies and solutions.
• Performance Oversight
• Monitor project timelines and deliverables, proactively address risks or challenges, and ensure successful outcomes.
• Opportunity Identification
• Leverage interactions with clients to identify upselling opportunities, expanding project scope and value.
• Continuous Improvement
• Promote a culture of innovation and continuous improvement within the project and delivery teams.

Qualifications

• Education: Bachelor's degree in any discipline
• Experience:
• 10–12 years of experience in Regional Sales, preferably in technology or DMS-related domains
• Proven track record of leading teams to drive customer excellence
• Extensive experience in the distribution business across FMCD and building materials industries
• Skills:
• Strong leadership and team management skills
• Excellent communication, interpersonal, and stakeholder management abilities
• Ability to think strategically and manage execution efficiently

What We Offer

• Performance-Based Incentives
• Attractive incentives for successful project completion and upselling achievements
• Career Advancement
• Opportunities for professional growth and leadership in a leading technology firm
• Impactful Role
• Work directly with senior stakeholders and influence large-scale projects and business growth

Skills Required
Erp, Supply Chain Management, Asset Management, Payroll, Automation, Tally