ABOUT THE ROLE
As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.
You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.
This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.
ROLE DETAILS
Location: India (Remote)
Employment type: Full-time
Compensation: Competitive salary + performance bonus
Benefits: Paid leave, equipment allowance
WHAT YOU’LL DO
WHAT WE’RE LOOKING FOR
NICE TO HAVE
EQUAL OPPORTUNITY STATEMENT
Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.
Customer Service Specialist • Kochi, IN
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