Director of Product Management, Enterprise

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

Toast is the all-in-one restaurant technology platform built for the demands of the restaurant and hospitality industries. From independent operators to global enterprise chains with thousands of locations Toast powers the full guest and operator experience point of sale kitchen display payroll analytics and beyond. We serve over 160000 restaurant locations and are growing rapidly in the enterprise and international segments.

Our Enterprise segment partners with the worlds largest restaurant and hospitality brands to modernize their technology stack and deliver the operational intelligence they need to run complex multi-location operations at scale. Our Bengaluru R&D hub is a first-class part of that story

We are looking for a Director of Product Management to own and drive consequential charters within Toast Enterprise Core Platform. This is not a contributing role it is full charter ownership this level you are expected to operate with the scope and strategic impact while remaining deeply hands-on with the will be based in Bengaluru and embedded in our India R&D organization with meaningful partnership with product engineering go-to-market and customer teams across the company.

Toasts largest enterprise customers require features that cut across multiple engineering codebases features that no single platform team owns end-to-end. The Away Team exists to build those features: shipping enterprise capabilities inside codebases owned by other Toast teams on behalf of customers whose operational requirements dont fit neatly into any single away teams roadmap.

This is a cross-cutting complex and high-leverage product charter critical to our success. Full charter ownership here means you define what gets built in which system with what sequencing and you hold the accountability for delivery across all of it.

Why This Role

• Full ownership not a slice. You own two complete charters end-to-end. The Away Team and Enterprise Reporting are yours to define drive and deliver with the scope and strategic altitude that comes with the director level at the company.
• Genuinely unsolved problems. The cross-codebase delivery model and enterprise analytics vision are not solved problems at Toast. You will be writing the playbook not executing one that already exists.
• Customers that run at scale. The enterprise brands on our customer list operate hundreds to thousands of locations worldwide. Your roadmap decisions directly affect how those businesses run.
• Bengaluru is a first-class org. The Away Team is based here. Toasts India R&D hub has full product and engineering ownership this is not offshore execution. You will be at the center of it.
• Visibility to executive leadership. The Enterprise segment is a company-level priority. This role has direct exposure to VP/GM leadership and regular involvement in executive-level roadmap and strategy discussions.
• India hours global impact. You will operate primarily from Bengaluru owning product that runs in markets across the US and internationally with the credibility and organizational standing to match.

A day in the life (Responsibilities)
Embrace and advocate for the use of AI tools to accelerate product discovery streamline execution and explore new product experiences - helping shape how we build and what we build.

• Drive cross-codebase delivery. Partner with engineering and product owners across Toasts platform teams to ship enterprise features in their systems. Navigate competing roadmaps set clear success criteria and hold delivery against contractual commitments.
• Define the enterprise reporting vision. Understand deeply how multi-location restaurant operators measure performance and make decisions. Translate that understanding into a multi-year roadmap for enterprise-grade reporting one that positions Toast as the data platform our largest customers depend on.
• Represent enterprise customers at the highest level. You will be the PM voice for some of the worlds largest restaurant and hospitality brands in roadmap discussions cross-functional reviews and executive conversations. These are customers with signed contractual commitments and high expectations.
• Operate across Bengaluru and the US. Partner daily with engineering UX solutions go-to-market and customer success across Bengaluru and US-based teams. This role requires consistent US Eastern Time overlap.
• Contribute to Enterprise strategy. Your two charters cross-platform delivery and analytics sit at the intersection of every other Enterprise product charter. You will have a seat at the table on long-range planning investment decisions and what Enterprise looks like in three years.

What youll need to thrive (Requirements)

• 15 years of product management experience with at least 5 years in enterprise or B2B SaaS specifically owning complex product surface areas not contributing to them
• Strong ability to hire develop and lead high-performing teams
• Track record of driving delivery that required cross-team coordination across engineering organizations that did not report to you. Influence without authority is core to this role.
• Experience owning analytics reporting or data platform products with a clear point of view on what makes enterprise reporting genuinely differentiated vs. table stakes.
• Exceptional written communication. You move decisions forward with documents; you dont wait for meetings to create alignment.
• Ability to maintain occasional US Eastern Time overlap (approximately 5:30 PM 9:30 PM IST).
• Comfort with ambiguity at the charter level you have shaped product direction from scratch not just executed against someone elses vision.
• Commercial instincts. You understand how product decisions translate into revenue retention and customer value and you make prioritization decisions accordingly.

Preferred

• Background in restaurant technology hospitality retail or an adjacent industry with multi-location or franchise business model complexity.
• Experience working in or alongside India-based engineering teams as part of a global product organization.
• Familiarity with data infrastructure analytics engineering or enterprise BI tooling at scale.
• Experience managing product commitments that are tied to enterprise contracts or MSAs.
  
  

About the Enterprise Segment at Toast

Toast Enterprise serves the largest and most complex restaurant and hospitality operators in the world multi-location brands that require centralized management enterprise-grade controls multi-concept reporting and deep third-party integrations. Our 2026 product investment themes span Reporting & AI Innovation Enterprise Controls In-Store Experience and Guest Experience. Our hospitality segment delivered 115% year-over-year growth in 2025 and continues to scale rapidly.

The Bengaluru R&D team ships enterprise product across multiple codebases partners closely with US-based platform teams and owns an increasing share of the Enterprise product surface. This role sits at the center of that organization.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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Required Experience:

Director

Employment Type : Full Time
Experience: years
Vacancy: 1