Product Success Engineer (Staff / Sr. Staff Engineer)

Role and responsibilities:

A typical Product Success engineer in this role will

• Drive the development of Technical Documentation in conjunction with our India team
• Install & Repair SOPs (Standard Operating procedures)
• Product use SOPs
• Field debug SOPs including support for the Field Engineering team
• Assist with the development of Installation videos
• Work with customers to identify, resolve and document product issues.
• Assist with development of internal procedures and processes.
• Perform product installations as needed for testing purposes
• Assist with custom cable designs and manufacturing drawings.
• Running scripts to push new software onto devices

Skills & Knowledge

• 6+ years of experience working in a professional product development environment
• Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes – Electronic Equipment, Automotive electronics.
• Self-motivated with the ability to work independently to meet product milestones
• Familiarity with Microsoft office products such as MS Word, Excel and Power Point
• Familiarity with Linux OS
• Terminal Command line Interface
• Well versed in standard Linux command structures
• Ability to read and understand error messaging and debug software issues
• Experience with product testing and development a plus
• Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus.
• Willingness for domestic travel as needed (approx. 5-10 %)
• Good communication skills and the ability to work with other groups within the company.
• Basic scripting programing a plus (Python and Bash).
• Root cause analysis debugging skills for both Hardware and Software are a big plus.

Qualifications

• Bachelor's degree in engineering.-Electrical & Electronics
• 6-12 years of overall industry experience with at least 3 years of field expertise as product success or field enablement.

Skills Required
Excel, Ms Word, Python