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Airpay Services
Key Account ManagerAirpay Services • Chennai
Key Account Manager

Key Account Manager

Airpay Services • Chennai
4 days ago
Job description

Key Responsibilities:

  • Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
  • Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
  • Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
  • Identify new business opportunities within existing accounts and develop account growth strategies.
  • Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
  • Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.
  • Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
  • Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.

Required Qualifications:

  • Master s degree in business, Finance, Marketing, or a related field.

Skills and Experience:

  • Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
  • Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to understand complex merchants/partners requirements and translate them into effective solutions.
  • Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
  • Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.


Skills Required
Negotiation, Cross-Functional
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Key Account Manager • Chennai

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