Manager - People Performance Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Directs and provides leadership for global HR operations team, overseeing support function across all HR processes and coordinating with resources identified by Corporate HR leadership for various technology or tool support. Conveys strategic direction in support of adhering to global governance and Corporate HR global initiatives. Accountable for overall service quality and levels to the business. Contributes as stakeholder in global prioritization of project requests and changes. Identifies areas for process improvement. Determines scope of system or process requirements by consulting with human resources executive and other management to ascertain organizational needs for human resources-related information with responsibility for related project management. Develops function metrics and ongoing measures of team performance. Measures overall operational performance against service level agreements, metrics, and utilizes metrics and data to implement process and cost efficiencies. Manages portion of HR Operational budget. Prepares progress reports to inform management of overall support metrics and project status as it relates to goals. Oversees testing of processes or tools, and implementation of new system implementations or integrations. Maintains systems to ensure efficient operations, processing and report generation. Facilitates problem-solving across departmental/organizational teams and vendors. Manages staff of management and professionals, providing direction, setting goals, and ensuring that overall department goals are attained. About you Qualifications: Minimum of 8 years of experience in position or specialization, supporting HR technologies and processes. Minimum of 4 years of managerial experience. Bachelors Degree required. Must have prior experience implementing and supporting Human Capital Management and ERP systems ( Oracle, SAP, PeopleSoft, Taleo, SuccessFactors, Cornerstone, reporting tools, etc.). Behaviors: Solid project management skills. Adept with new technology and tools. Solid process engineering skills. Able to adapt to changing requirements and environment. Good customer service and interpersonal skills.