Customer Support & Business Develpement Specialist

JUSTDOGS is looking for a proactive and customer-focused Customer Support & Business Development Specialist to increase spa service bookings and product sales across our online and offline channels.

The role involves calling existing and prospective customers, understanding their pet-care requirements, recommending suitable products and spa services, resolving customer queries, and supporting day-to-day e-commerce operations.

The ideal candidate should be comfortable with sales calls, customer interactions, follow-ups, order coordination, and achieving assigned sales targets.

Key ResponsibilitiesSales and Business Development

• Make outbound sales calls to existing and prospective JUSTDOGS customers.
• Promote spa services, grooming packages, pet-care products, offers, memberships, and seasonal campaigns.
• Understand customer requirements and recommend suitable products or services.
• Convert enquiries and customer leads into spa bookings and product sales.
• Cross-sell and upsell relevant products and services.
• Follow up with customers regarding enquiries, abandoned carts, previous purchases, upcoming grooming requirements, and promotional offers.
• Generate repeat business by maintaining strong relationships with customers.
• Coordinate with stores and spa teams to confirm appointments and service availability.
• Maintain accurate records of calls, leads, follow-ups, conversions, and customer feedback.
• Work towards individual and team sales targets.

Customer Support

• Handle customer queries through phone calls, WhatsApp, email, chat, and other support channels.
• Assist customers with product information, spa bookings, order status, payments, cancellations, returns, replacements, and refunds.
• Resolve customer complaints professionally and within defined timelines.
• Coordinate with stores, warehouses, delivery partners, and internal teams to resolve customer issues.
• Provide customers with accurate information about products, services, pricing, availability, and promotions.
• Collect customer feedback and escalate recurring concerns to the relevant teams.
• Ensure every customer interaction reflects the service standards of JUSTDOGS.

E-commerce Operations

• Support the processing and tracking of online orders.
• Verify order details, customer information, payment status, and delivery requirements.
• Coordinate with warehouse, fulfilment, logistics, and store teams for timely order dispatch and delivery.

Excellent communication skills.

The ideal candidate should be comfortable with sales calls, customer interactions, follow-ups, order coordination, and achieving assigned sales targets.

AHMEDABAD

6 Days working.

Skills Required
refunds , returns , Customer Support, Payments, customer feedback, customer interactions