Retail Cluster Manager

Company Description

MacV by McPherson & Valentine is a fashion and lifestyle brand recognized for its stylish eyewear offerings. With roots in Scotland, MacV has successfully operated in India for over a decade. The brand has a strong retail presence in more than 45 leading shopping malls and airports across the country. MacV focuses on delivering contemporary eyewear and an engaging in-store experience to a diverse customer base. Team members join a growing organization with opportunities to contribute to the brand's expansion in the Indian market.

Job Description

Position: Retail Cluster Manager

Location: Ahmedabad

Industry: Retail / Fashion / Eyewear / Lifestyle

We are looking for a dynamic and result-oriented Retail Cluster Manager to oversee the operations and sales performance of multiple retail stores across the assigned region. The ideal candidate will be responsible for driving sales, ensuring operational excellence, developing store teams, and delivering an exceptional customer experience while achieving business objectives.

Key Responsibilities

Sales & Business Performance

• Drive sales growth and ensure achievement of monthly, quarterly, and annual sales targets.
• Monitor store productivity, KPIs, conversion, average bill value (ABV), average selling price (ASP), and units per bill (UPT).
• Develop and execute action plans to improve sales and profitability across all stores.
• Analyze store performance and identify opportunities for growth.

Store Operations

• Ensure smooth day-to-day operations across the assigned cluster.
• Maintain visual merchandising standards and brand guidelines.
• Ensure compliance with SOPs, audit requirements, and company policies.
• Monitor inventory health, stock availability, and shrinkage control.
• Ensure accurate cash management and operational discipline.

Team Management

• Lead, coach, and mentor Store Managers and retail teams.
• Conduct regular store visits, performance reviews, and coaching sessions.
• Build a high-performance, customer-focused sales culture.
• Support recruitment, onboarding, training, and employee engagement initiatives.

Reporting & Compliance

• Prepare daily, weekly, and monthly business reports.
• Monitor attendance, productivity, and manpower utilization.
• Coordinate with Operations, HR, Marketing, Finance, and Supply Chain teams for smooth business execution.
• Ensure statutory and company compliance across all assigned stores.

Desired Candidate Profile

• Graduate in any discipline (MBA preferred).
• 4–7 years of experience in retail operations, with at least 2 years managing multiple stores.
• Experience in Fashion, Lifestyle, Eyewear, Footwear, Apparel, Watches, or Consumer Retail is preferred.
• Strong leadership, analytical, and people management skills.
• Excellent communication and interpersonal skills.
• Willingness to travel extensively across the assigned region.

Key Skills

• Retail Operations
• Multi-Store Management
• Sales Management
• Team Leadership
• Store Audits
• Inventory Management
• Visual Merchandising
• Customer Experience
• Business Analysis
• Coaching & Training
• Microsoft Excel & Reporting
• Problem Solving

Skills Required
Business Analysis, Inventory Management, Visual Merchandising, Problem Solving, Team Leadership, Retail Operations, Customer Experience, Sales Management