Manager Process Design

Job Description About the team The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a strong focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement. Role & responsibilities - Identify current efficiency gaps & define automation scope - Develop & Drive industry-best automation solutions & efficiency improvement initiatives - Develop and implement long-term strategies that align with organizational goals. - Work closely with Product & engineering teams to define SOW & program manage deliverables - Do value engineering of the existing processes & remove non-value adds to improve effectiveness - Design comprehensive support process frameworks, ensuring scalability and efficiency. - Lead continuous improvement in key output metrics - End-to-end tracking of the project from Prioritization to Goodness of the project. - Reporting & communication: Have leadership reports & review documents on the progress of the project To succeed in this role you should have the following - Identify current efficiency gaps & define automation scope - Develop & Drive industry-best automation solutions & efficiency improvement initiatives - Develop and implement long-term strategies that align with organizational goals. - Work closely with Product & engineering teams to define SOW & program manage deliverables - Do value engineering of the existing processes & remove non-value adds to improve effectiveness - Design comprehensive support process frameworks, ensuring scalability and efficiency. - Lead continuous improvement in key output metrics - End-to-end tracking of the project from Prioritization to Goodness of the project. - Reporting & communication: Have leadership reports & review documents on the progress of the project