Customer Support Executive

Job Description

Customer Support Executive – Voice Process

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Location: Noida Sector 62

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Job Type: Full-Time

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Experience: 1–5 Years

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Qualification: Any Graduate

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About Risebird

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Risebird is India's leading Interview-as-a-Service (IaaS) platform, connecting organizations with a network of experienced interviewers for technical and functional hiring.

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• Network of 15,000+ interviewers from 2,600+ companies
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• Successfully delivered 3.5+ lakh interviews
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• Trusted by Fortune 500 companies and leading enterprises
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• ₹25+ Crores paid to freelance interviewers over the last five years
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• VC-funded, high-growth startup
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Learn more at .

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About the Role

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We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team in Noida Sector 62. This role involves providing exceptional customer support through voice calls and email while ensuring a seamless experience for both domestic and international customers.

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If you have excellent communication skills, enjoy interacting with customers, and are passionate about delivering outstanding service, we'd love to hear from you.

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Key Responsibilities

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• Handle inbound and outbound customer interactions through voice calls and email.
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• Respond to customer queries, complaints, and service requests professionally and promptly.
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• Resolve customer issues effectively and escalate complex cases to the appropriate teams when required.
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• Ensure high levels of customer satisfaction while adhering to quality and process standards.
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• Maintain accurate records of customer interactions in the CRM system.
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• Collaborate with internal teams to ensure timely issue resolution.
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• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
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Eligibility

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• Bachelor's degree in any discipline.
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• Fresh graduates with excellent communication skills are encouraged to apply.
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• Candidates with 1–5 years of experience in Customer Support, Voice Process, BPO, Call Center, or Customer Service are preferred.
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Required Skills

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• Excellent verbal and written communication skills in English.
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• Strong customer service orientation with a positive attitude.
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• Good problem-solving and interpersonal skills.
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• Ability to multitask and work in a fast-paced environment.
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• Basic computer proficiency and familiarity with CRM tools.
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• Willingness to work in rotational shifts, if required.
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Why Join Risebird?

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• Competitive salary as per industry standards.
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• Performance-based incentives.
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• Learning and career growth opportunities.
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• Comprehensive training and continuous development.
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• Collaborative, inclusive, and employee-friendly work culture.
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• Opportunity to work with one of India's fastest-growing HR Tech startups.
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Location: Noida Sector 62

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Employment Type: Full-Time

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Join us and be a part of transforming the future of hiring while building an exciting career in customer support!